- I don't seem to be able to invite people to try Compriva Private Email.
To invite a person to try Compriva Private Email, you must have correctly installed your own Compriva Private Email certificate and be connected to the Internet. When you click on Invite a Friend on the Using Compriva Private Email page, you will be prompted to select a certificate to authenticate yourself to the Compriva Private Email certificate server. Select your most recent Compriva Private Email certificate from the list (there may be only one) and click "OK". If you see no Compriva Private Email certificates in the list, your installation has failed. If you saved your installation email and your PIN, you can repeat your installation and try again. If unsuccessful, use our Support Request Form to receive email assistance.
- My registration process failed - What now?
Please visit our Support Request Form to send details of the failure to us. We will respond and get you up and running with Compriva Private Email.
- An invited Compriva Private Email trial recipient lost or
did not receive the Compriva Private Email
trial invitation letter.
Please visit our Support Request Form and send a support request to re-issue the Compriva Private Email trial invitation, making sure that you indicate the email address of the intended recipient. We will re-send the letter to the recipient.
- An invited Compriva Private Email trial
recipient is having trouble installing Compriva Private Email.
The most common cause of this is entering the incorrect PIN Code. Have the Compriva Private Email recipient read back to you the PIN Code they are trying to enter, noting that upper and lower case matter (have the recipent ensure that CAPS LOCK is not on).
If the PIN Code appears to have been entered correctly, ensure that the system requirements for Compriva Private Email have been met on the recipient's computer:
- Windows ME, 2000, or XP.
- Internet Explorer 6.0 or higher.
- In Internet Explorer, click on the Help|About menu item. Ensure that 128-bit "Cipher Strength" is indicated.
- Outlook 2000 or higher or Outlook Express 5 or higher.
- For Outlook 2000, make sure that it is configured for 128-bit encryption -- see Upgrading Outlook 2000 to 128-bit encryption.
If problems persist, please visit our Support Request Form and send a request containing the email address of the Compriva Private Email trial recipient in question. We will help to resolve the problem.
- I'm having trouble sending an encrypted email.
Follow these steps:
- Make sure the account you are using to send encrypted email is the account for which you have installed your Compriva Private Email certificate.
- Ensure that the contact to whom you are trying to send an encrypted email has a valid certificate
associated with his/her address in your address book (Outlook Express) or Contacts folder (Outlook):
Outlook Express users (in your Address Book):
- Right-click on the contact, choose Properties|Digital IDs and make sure you see at least one certificate for this contact that does not have a red X through it. The certificate selected as the default must have a green check mark beside it.
- If you don't see a certificate, but you know this contact has a Compriva Private Email certificate, ask him/her to send you a digitally signed message, then open the message and accept his/her digital signature.
Outlook users (in your Contacts folder):
- Double-click on the contact and click the "Certificates" tab. Ensure that the certificate labelled as (default) is valid (highlight it and select the "Properties" button to check).
- If there is no valid certificate and you know this
contact has a Compriva Private Email certificate, ask
him/her to send you a digitally signed message, then
accept his/her digital signature.
Tip: Ensure that you have no duplicate contacts in your Contacts folder! You must select a contact for which you have a valid Compriva Private Email certificate.
If they don't have a Compriva Private Email certificate they will need subscribe to Compriva Private Email themselves).
- Ensure that your certificates are installed. You can check this from Internet Explorer
- Select the Tools|Internet Options menu item.
- Go to the "Content" tab.
- Click the "Certificates" button.
- Click the "Personal" tab. You should see two Compriva Private Email certificates -- an encryption certificate and a signing certificate. If you don't, please visit our Support Request Form to send us this information and we will help you get your certificates installed.
- Ensure that your S/MIME profile is correctly set in your email software:
Outlook Express users:
- Click Tools|Accounts|Mail (select the account for which you have installed a Compriva Private Email certificate)|Properties|Security.
- Version 5 users will see "Digital ID". If the box next to it is empty, click it and select your encryption certificate, then click "OK" and "Apply".
- Version 6 users will see "Signing Certificate" and "Encryption" preferences. If either of these is blank, click the "Certificate" button and select the appropriate certificate. The algorithm should be set to 3DES.
- In your main Outlook window click Tools|Options|Security (in Outlook 2007, select Tools|Trust Center|Email Security).
- Under "Secure E-mail" ("Encrypted email" in Outlook 2007), select "Compriva Private Email settings" as the default setting and click the settings button to display a dialog box. You should see boxes for "Signing Certificate" and "Encryption Certificate".
- If either is empty, click "Choose" and select the appropriate certificate.
- Ensure that the Hash Algorithm is set to SHA1 and that the Encryption Algorithm is set to 3DES.
- Ensure that the "Send these certificates with signed messages" option is checked.
- Click OK to close.
- I don't see any icons for signing and encrypting.
Outlook Express users:
These appear as two envelopes: one with a lock; the other with a seal. Maximize the "New Message" window and you should see them on the far right of the toolbar.
Outlook 2007 users:
Sign and Encrypt icons will appear in the Options section under the "Message" tab on your new message window toolbar if your Compriva Private Email certificate installed correctly. Please use our Support Request Form to contact us if you cannot find them.
Outlook users (versions prior to Outlook 2007):
If your Compriva Private Email certificate installed successfully but you cannot find your Sign and Encrypt icons on your new message window toolbar, you can still sign and encrypt messages:
- Select the "Options" icon or choose View|Options. In the resulting "Message Options" window, you will see the security section in the upper right-hand corner.
- To digitally sign your message, select "Add digital signature to outgoing message".
- To encrypt your message, select "Encrypt message contents and attachments".
- Close the message options window and send your message.
You also have the option of manually adding Icons to your Outlook toolbar as follows:
- Create a new message selecting the File|New>Mail Message menu item.
- Select the View|Toolbars>Customize menu item.
- Switch to the "Commands" tab.
- Select the "Standard" category, and scroll down the commands until you see the "Encrypt Message Contents and Attachments" and "Digitally Sign Message" commands.
- Drag and drop these two icons onto the Outlook toolbar at a convenient location (e.g. next to the "Send" button).
- Click "Close".
If Microsoft Word is set as your default email editor (it often is), these icons cannot appear on your toolbar. You will, however, have an icon named "Options" which will allow you to digitally sign and encrypt messages.
- What is the strength of encryption used by Outlook?
When you install Office on a computer, the Setup program configures Outlook with the same encryption level as Internet Explorer on that computer. If Internet Explorer is installed with 40-bit or 128-bit encryption, the Setup program configures Outlook with 40-bit or 128-bit encryption, respectively. If Internet Explorer is not installed, the Setup program configures Outlook with no encryption.
- Where can I get more information on the security features of Outlook?
More information on Microsoft's security features, and Outlook in particular, is available from the following Microsoft sources:
- Other questions?